Optum Services, Inc. is hiring: Senior Manager, UX Research in Eden Prairie
Posted 2025-03-14
Remote, USA
Full-time
Immediate Start
Optum Services, Inc. Senior Manager, UX Research in Eden Prairie, MinnesotaEMPLOYER: Optum Services, Inc.JOB TITLE: Senior Manager, UX ResearchLOCATION: 1 Optum Circle, Eden Prairie, MN 55344 (Telecommuting available from anywhere in the U.S.)DUTIES:Plan, direct, or coordinate activities in such fields as architecture and engineering or research and development in these fields. Duties include:Work directly with consumers, employers, and customer service agents to define how a premium healthcare benefits experience looks and feels and translate those findings into actionable next steps for design, product, and engineering;Collaborate closely with engineers, product owners/managers, and designers to ensure the solutions we ship are aligned with users' needs and goals;Evangelize the value of UX Research & Strategy, focusing on business value and risk mitigation;Execute strategic and tactical research across a large pillar of the business;Manage a team of UX researchers, supporting them in work prioritization, methodological selection, and insights translation;Work with adjacent research teams to create a cadence for collaboration/sharing.REQUIREMENTS:Employer will accept a Master's degree in Human Centered Design, Human Computer Interaction, Psychology, or a related field and two (2) years of experience in the job offered or a related computer occupation. Position requires two (2) years of experience in the following:Quantitative and qualitative UX research;Applying generative, formative, and evaluative research methods to complex business questions;Manage an end-to-end research program involving multiple feedback collection sources at a regular cadence;Translating insights into actionable recommendations that drive impact for the business;Managing a team of researchers;User Zoom, User Testing, Dscout, and Qualtrics.RATE OF PAY: $178,589 - $194,027 / per yearPlease email your resume to [email protected] and reference job #2269032. #J-18808-Ljbffr
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