Experienced Project Manager for Customer Portal Development and Community Growth – Leading Cross-Functional Teams and Driving Business Success through Strategic Planning and Execution
Welcome to blithequark: Empowering Connections and Community Building
At blithequark, we are passionate about creating innovative solutions that bring people together and foster meaningful relationships. As a leader in our industry, we recognize the importance of community engagement and are committed to developing platforms that facilitate authentic connections among our customers. To achieve this goal, we are seeking an experienced Project Manager to design, launch, and grow our new community platform from scratch. This is an exciting opportunity to own the full lifecycle of the platform, from strategizing and building to scaling and maintaining, while making a direct impact on how our customers interact with each other and with blithequark.
About the Role: Project Manager for Customer Portal
- Leading the design, development, and rollout of the blithequark community platform project, working closely with cross-functional teams and external partners.
- Defining and implementing community guidelines, onboarding flows, and user engagement features to create a welcoming and inclusive environment.
- Building foundational processes for content moderation, user management, and feedback collection to ensure the platform remains safe, respectful, and engaging.
Community Building and Engagement
To drive user adoption and retention, you will develop and execute strategies to attract and engage our target audience, including:
- Attracting the first wave of users through targeted campaigns, partnerships, and direct outreach efforts.
- Fostering relationships among members by initiating discussions, organizing virtual events, and incentivizing participation to create a sense of community.
- Building programs such as ambassador initiatives or user recognition features to sustain long-term engagement and encourage user-generated content.
Content Creation and Management
To drive discussions, share updates, and amplify user-generated content, you will:
- Create and curate high-value content that resonates with our target audience and aligns with blithequark's goals and objectives.
- Collaborate with internal teams to ensure community initiatives are aligned with broader blithequark strategies and objectives.
Insights and Feedback
To inform platform development and improve the user experience, you will:
- Act as the primary voice of the community, gathering actionable feedback to improve the blithequark platform and user experience.
- Report on key performance indicators (KPIs) such as user growth, engagement, and satisfaction, and use insights to refine strategies and optimize platform performance.
Governance and Safety
To ensure the blithequark platform remains a safe, inclusive, and respectful space, you will:
- Enforce community guidelines and implement necessary tools for moderation to maintain a positive and supportive environment.
About You: Ideal Candidate Profile
To be successful in this role, you should have:
- 3+ years of experience in community management projects, including launching or scaling a platform from scratch, with a proven track record of success.
- Proven success in building and growing online communities with measurable outcomes, such as increasing user engagement or driving business growth.
Essential Qualifications
In addition to experience and a proven track record, you should possess:
- Strong project management skills to oversee end-to-end platform development, with the ability to prioritize tasks, manage timelines, and allocate resources effectively.
- Exceptional communication and storytelling skills to engage diverse audiences, with the ability to craft compelling narratives and present complex information in a clear and concise manner.
- Proficiency with community management tools (e.g., Zendesk, Circle, Discourse) and analytics platforms, with the ability to leverage data to inform decision-making and optimize platform performance.
- A data-driven mindset, with the ability to measure and improve blithequark community KPIs, and use insights to refine strategies and drive business growth.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience working with cross-functional teams, including engineering, design, and marketing, with the ability to collaborate effectively and drive results.
- Knowledge of industry trends and best practices in community management, with the ability to apply this knowledge to drive innovation and growth.
- Familiarity with agile development methodologies, with the ability to adapt to changing priorities and iterate quickly.
Skills and Competencies
To succeed in this role, you should possess the following skills and competencies:
- Strong project management skills, with the ability to prioritize tasks, manage timelines, and allocate resources effectively.
- Exceptional communication and storytelling skills, with the ability to craft compelling narratives and present complex information in a clear and concise manner.
- Proficiency with community management tools and analytics platforms, with the ability to leverage data to inform decision-making and optimize platform performance.
- A data-driven mindset, with the ability to measure and improve blithequark community KPIs, and use insights to refine strategies and drive business growth.
Mindset and Culture Fit
- Possess an entrepreneurial spirit, with a passion for building something new and driving growth.
- Be highly empathetic, with the ability to foster a welcoming environment for all members and create a sense of community.
- Be collaborative and adaptable, with the ability to thrive in fast-paced, cross-functional teams and iterate quickly in response to changing priorities.
Career Growth Opportunities and Learning Benefits
- Ongoing training and development opportunities, including mentorship programs, workshops, and conferences.
- A learning and development stipend to support your continued education and professional growth.
- Company-wide courses and training programs to enhance your skills and knowledge.
Work Environment and Company Culture
- Great people: Our team members are not only great professionals but also great people who are supportive, collaborative, and passionate about their work.
- A focus on career growth: We are committed to helping our employees grow and develop in their careers, with opportunities for advancement and professional development.
- Next-level benefits: We offer competitive compensation, comprehensive benefits, and perks to support the well-being and success of our employees.
Compensation, Perks, and Benefits
- Competitive compensation, with a salary range of $112,000 - $130,000 USD per year, depending on experience and qualifications.
- Comprehensive benefits, including 100% coverage of employee healthcare premiums, dental, vision, and 401k match.
- Top-notch family leave options, including 17 weeks of parental leave for primary caregivers and 8 weeks for secondary caregivers.
- Opportunities for professional growth and development, including training, mentorship, and education stipends.
Conclusion: Join blithequark and Make a Difference
If you are a motivated and experienced Project Manager with a passion for community building and growth, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to creating a welcoming and inclusive environment that fosters connection and collaboration among our customers. Join our team and be part of a dynamic and innovative company that is shaping the future of community engagement and customer experience.
Apply now and take the first step towards a rewarding and challenging career with blithequark. We look forward to hearing from you!
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