Immediately Require Marketing Account Advocate - Work from Home in Columbia, SC

Job title: Marketing Account Advocate - Work from Home

Company: BlueCross BlueShield Of South Carolina

Job description: Summary

This position will provide opportunity for growth within the marketing department.



Working with the large groups team coordinate with relevant areas to ensure customers (agents, group administrators, members, etc.) receive outstanding customer service and to ultimately retain customer base. Address issues as they are identified. Resolve and communicate results, concerns and/or problems to management.



Description



Logistics:

• This will be a full-time work from home position. Must have high speed internet (non-satellite) service and private home office.


• Will be required to come into Columbia, SC office for occasional meetings, trainings or work assignments.


• Work hours: 8:00 am to 4:30 pm Monday through Friday.

What You Will Do:

• Provide comprehensive service to all assigned groups in a professional manner. Respond to internal and external inquiries pertaining to assigned group(s) received from group administrators, internal management, providers, vendors, various internal departments, etc. Inquiries may be any question related to the assigned group(s), and may include eligibility, benefits, claims, billing, etc. Responsible for ensuring all customer inquiries are resolved in a timely manner.


• Assist Marketing Representatives with eligibility issues, claims issues, and pharmacy issues on behalf of group administrators and members. Make outreach calls to new groups and existing groups. May travel to groups and benefit fairs to assist marketing.


• Train claims/customer service staff on benefits, claims processing procedures, and/or and changes specific to the assigned group(s). May support membership, ensuring correct eligibility information is available.


• Log and track all inquiries received by email and fax. May create and run reports to identify and analyze trends or to resolve issues.


• Assist in special projects as assigned by management.

What We Require:

• Four years of directly related work experience healthcare or health insurance call center experience.


• Bachelor's Degree OR Four years job related leadership experience with claims, customer service or in a healthcare setting.

What We Prefer:

• Ability to work independently with limited supervision.


• Professional phone and written communication skills.

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.



Our comprehensive benefits package includes:

• 401(k) retirement savings plan with company match


• Fantastic health plans and free vision coverage


• Life insurance


• Paid annual leave ? the longer you work here, the more you earn


• Nine paid holidays


• On-site cafeterias and fitness centers in major locations


• Wellness programs and a healthy lifestyle premium discount


• Tuition assistance


• Service recognition

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with the most qualified candidates.



We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.



Equal Employment Opportunity Statement



BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.



We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.



If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

Expected salary:

Location: Columbia, SC

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