Looking for Student Support Assistant in USA

Job title: Student Support Assistant
Company: Madison College
Job description: Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date: August 4, 2023

Application Deadline:

Salary Information: $18.54 - $22.70

Department: Academic Support Services

Job Description:

The Libraries and Academic Support Services Department at Madison College has an opportunity for a dedicated individual to fill the role of Student Support Assistant in the Student Achievement Center. This position offers primarily on-site support to regional student achievement centers and libraries. As a member of the team, you will play a vital role in fostering a supportive environment for students? academic success.

In this role you will be responsible for overseeing students working in the Student Achievement Centers (SACs). Additionally, you will offer support to our libraries by assisting with basic reference inquiries and supporting tools for students and student computer held desk questions.

The Student Support Assistant reports to the Manager of the Student Achievement Center and directs the work of casual and/or student employees.

This is a part-time position, offering 20 hours per week for 42 weeks during the academic year from August to May. The schedule entails two (2) days at the Reedsburg Campus and two (2) days at the Portage Campus, with flexible 5-hour shifts Monday through Thursday between 9:00am and 5:00pm, during times of highest student needs.

Madison College?s dedication to promoting equity, inclusion and diversity is reflected in our Mission, Vision, and Values. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Hiring a diverse workforce that mirrors our student population is more than just a commitment at Madison College?it is the foundation of what we are striving to do. Come be part of our great team

This position will be opened until filled, with a first review date of September 3, 2023, at 11:59pm. After this date, the recruitment may close without further notice.

REQUIRED DOCUMENTS (2):

• Resume
• Response to Supplemental Questions

Failure to include these documents with your application submission will render your application ineligible.

Duties/Responsibilities:

• Manages the intake desk of the Student Achievement Center. Maintains, troubleshoots, etc. TutorTrac station and software. Ensures students login/out of Tutortrac. Interviews students to determine how best to direct them for support. Supports chat, telephone, and other online services.
• Supports Libraries and Academic Support Services (LASS) decision-making and strategic planning through day-to-day assistance, and participation in regular staff meetings, membership on internal LASS teams and other participation as needed.
• Monitors computer lab within the Center. Checks to see if computers, printers, scanners, monitors, etc. are functioning, updated, etc. Responds as needed, or informs Student Help Desk manager.
• Guides students through questions about tools, software, online resources, etc. Refers students to appropriate resources. Assists with mobile technology needs. Refers to Student Technology Help Desk when appropriate.
• Assists with library support including helping students with class reserve collection, explaining library services and policy, helping students find material, etc.
• Promotes Libraries and Academic Support Services through creation of materials, participating in campus/College events, classroom visits, etc.
• Assists in the hiring, training, and supervising of library student workers and/or directs their workflow in various capacities in technical processing, circulation, and student computer help desk.
• Maintains a commitment to the college mission, vision, and values
• commitments, and supports final decisions that are made.
• Collects data and prepares reports, as needed.
• Other duties as defined by supervisor, as needed.

Knowledge, Skills & Abilities:

• Skill in communicating effectively and professionally, both orally and in writing.
• Demonstrated skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities.
• Thorough knowledge of academic support standards, best practices, and principles.
• Experience with print and online tools and information resources utilized for reference, research, tutoring, etc. [library databases, libguides, tutortrac, brainfuse, etc.]
• Working knowledge of current computer software, hardware, educational technologies, and other technologies.
• Ability to work in a team-based, continuous improvement environment.
• Familiarity with library automation systems and online resources.

Minimum Requirements

• One (1) year post-secondary
• One (1) year (2000 hours) of experience directly related to the skills for this position performed in an academic institution.
• Valid driver?s license as some travel may be necessary.

SUPPLEMENTAL QUESTIONS:

As a requirement of this application, please submit a MS Word or PDF document answering the following two supplementary essay questions below. Limit your answers to no more than two pages total.

1. Describe your experience engaging with a diverse student body and/or workforce.

2. How do you see this position impacting students and employees with varying beliefs, behaviors, and backgrounds?

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues, please contact us at the HR email or HR hotline (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college?s nondiscrimination policies: Lisa Muchka, Compliance Coordinator, 1701 Wright Street, Madison, WI 53704 (608) 246.5221
Expected salary:
Location: USA

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