Urgently Require Bilingual English/Spanish Required - Family Coach (Human Services Case Manager) in Milton-Freewater, OR

Job title: Bilingual English/Spanish Required - Family Coach (Human Services Case Manager)
Company: State of Oregon
Job description: Initial Posting Date: 09/22/2023

Application Deadline: 10/08/2023

Agency: Department of Human Services

Salary Range: $3,546 - $5,396

Position Type: Employee

Position Title: Bilingual English/Spanish Required - Family Coach (Human Services Case Manager)

Job Description:

We Want You to Join Our Milton Freewater Family Engagement Team

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Do you have a passion for serving Oregon?s most vulnerable families? Are you interested in becoming part of a dedicated and highly functioning Family Engagement team? If this sounds like you, we sincerely hope that you consider joining our team.

Do you have bilingual language skills in English and Spanish? Bilingual differential pay is provided to positions that require to use a language other than English to fulfill their job duties within their position. There is a need in the communities that we serve and bilingual language skills in English and Spanish are a requirement of this position.

We are seeking a Family Coach to join our Milton Freewater Self Sufficiency team.

Family Coaches work closely with Oregon families and work is based in the office and in the local community. This position is not remote. English/Spanish bilingual language skill are a requirement of this position.

Oregon Department of Human Services (ODHS), A place to belong and make a difference

When you join the , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS? overall mission and vision.

We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The has four points that explain the agency's goals related to equity, inclusion, and racial justice.

We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and including health, dental, vision and much more

If you have federal student loan debt or are thinking of going back to school, then you might benefit from the . If you make 120 qualifying payments on your student loan while working full-time for a qualifying employer, your student loan debt may be forgiven.

What you need to qualify

A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field

OR

A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing

OR

An Associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

OR

Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

NOTE: A photocopy of your transcripts must be attached to your application materials if using college courses/degree to meet the minimum qualifications.

A job offer is contingent upon passing test(s) evaluating your proficiency in English and Spanish. Bilingual Family Coaches must be able to speak and write in English and Spanish.

A complete (long version) resume or application with job duties for each role listed is the best way to show that you meet the minimum requirements or possess transferrable skills for this position. Your application or resume will also be used in determining what pay salary step you fall in with the pay equity assessment if you are the successful candidate.

Essential attributes

We are looking for candidates with:

Ability to perform work duties in both English and Spanish.

Experience & capacity to work successfully with diverse populations.

Experience initiating and maintaining relationships. Skilled in working with individuals that find it challenging to express themselves verbally. Experience with direct client service and engagement in dynamic environments.

Experience facilitating and supporting families with case management tools and resources.

Experience with motivational interviewing.

Demonstrated experience to be a self-starter and continuous learner. Ability to organize work efficiently and manage multiple tasks with interruptions, as well as manage workload with competing deadlines.

Knowledge of ODHS programs and community resources, including those supports for drug & alcohol issues, and those serving the needs of diverse populations.

Experience working in the human/social service field interviewing customers to obtain personal and sensitive information to help determine eligibility for agency programs and benefits.

Experience explaining complex rules, regulations, processes, and procedures both verbally and in written communications while demonstrating respect, preserving dignity, and a passion to serve the public.

Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. Make sure to read the ?How to ? section for any other requirements.

Your duties at a glance

The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services.

The goal of the Self-Sufficiency Program is to help families address barriers and gain skills and access to employment opportunities to become self-sufficient. TANF is a collection of programs directed at improving the lives of very low-income Oregon families with children.

A Family Coach conducts interviews to determine family need and eligibility. Explores alternate resources and links clients to community services. Completes program applications for program benefits and, if eligible, issues appropriate support payments. Engages clients in family evaluation of strengths. Jointly develops a case plan and identifies the steps the family will take towards self-sufficiency and meeting their basic needs. Monitors progress, needs, and makes necessary modifications to the case plan. Initiates and participates in case staffing, employment readiness, life skills training, and supports job search as needed.

A Family Coach also assists with crisis and safety planning for individuals experiencing domestic violence. Completes program eligibility and if appropriate, issues grant payments.

Working conditions

Position is fast paced at times.

High volume of individual and family contact.

You will be exposed to a diverse range of customers and will need to respond with compassion and professionalism through a trauma informed lens.

You will have contact with a range of people including some who may be experiencing emotional and financial stress.

Employee's work is conducted in offices, participant's homes, and other community sites.

Hours of work may vary from day to day and may include evenings and weekends.

Overtime must be pre-approved.

Must have a valid driver's license and acceptable driving record. If no driver's license, must be able to provide alternate method of transportation.

This is not a remote position.

How to apply

Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position.

Please upload a resume or complete the Workday history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

A cover letter is not required for this application. However, you may attach one if you wish. This may help the manager understand better how you possess the essential attributes.

Current State of Oregon employees: via your employee Workday account. Ensure that your Workday is updated and includes your work and education history.

If you are not a current State of Oregon employee: view this .

After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

Additional requirements:

Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security?s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Must have a valid driver's license and acceptable driving record. If no driver's license, must be able to provide alternate method of transportation.

Helpful information

This position is represented by the Service Employees International Union (SEIU).

This recruitment may be used to fill future vacancies.

Have questions about Workday, and want some tips on understanding the state application process? Check out our page.

If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Yvette Sather-Medford via email . Please be sure to include the job requisition number.

Come for a job. | Stay for a career. | Make a difference... for a lifetime
Expected salary: $3546 - 5396 per month
Location: Milton-Freewater, OR

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