Senior Manager Customer Service

Do you have a real passion for helping others learn and grow? The challenges and opportunities of a continuously evolving business make leadership at the Apple Store a rewarding career.

It's your job as a Senior Manager to lead the staff and operations of one or more store areas and seek solutions and results that create a high-performing work environment.

By reading situations quickly and acting courageously, you are able to build success for the business and promote the Apple brand through unparalleled customer service.

Key Qualifications

Ability to collaborate with the store leadership team to develop strategic plans across multiple business groups, improving process and surpassing standards to drive the business in the store
Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results
Experience adapting to challenges, providing support, and guiding communications in a constantly changing retail environment
Description

As a Senior Manager, you guide other leaders to inspire top performance from their teams.

You monitor multiple lines of business within the store to achieve operational objectives and collaborate with corporate business partners to report results.

You're knowledgeable about the industry and keep up to date about competitors and trends.

You lead the sales and customer support teams by example, finding solutions to create and maintain a high level of customer focus.

To foster growth among your staff, you coach and encourage with clear communications.

By developing strong relationships across teams and with customers, you create an environment that enhances loyalty for Apple products and services.

Education & Experience

Additional Requirements

You have demonstrated leadership ability with at least five years of experience in a customer-facing sales setting.
Cross-industry experience is welcome ? a retail background is not necessary.
You have a passion for learning about Apple technology and products.
You're fluent in English (both written and spoken) and the local language. Multilingual ability is a plus.
You'll need to be flexible with your schedule. Your work hours will be based on business needs.

Pay & Benefits

~ At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $45.80 and $76.35/hr, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan.

You'll also receive benefits including:

Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses ? including tuition.

Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note:

Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

As a Senior Manager, you guide other leaders to inspire top performance from their teams.