Remote Call Center Leader $23/hr
Posted 2025-03-17
Remote, USA
Full-time
Immediate Start
Employer Industry: Call Center Services
- Why consider this job opportunity...
- Salary of $23/hr with weekly pay and benefits
- Opportunity for overtime when needed
- Work remotely from the comfort of your home
- Equipment provided to facilitate your role
- Join a top 10 Fortune 500 company with a strong reputation
- Engage in leadership and operational improvement within a dynamic team
- What to Expect (Job Responsibilities):
- Supervise a team of 25-55+ call center agents, providing leadership and support
- Monitor key performance indicators (KPIs) and metrics to ensure team effectiveness
- Assist in the rollout of new programs and initiatives
- Conduct daily/weekly meetings with leadership to identify areas for operational improvement
- Prepare and present internal and client reports using SharePoint, Salesforce, and Excel
- What is Required (Qualifications):
- Proven experience in call center supervision or management
- Ability to assist with leadership for teams of 25-50 agents
- Strong analytical skills to monitor KPIs and metrics
- Proficiency in reporting and using tools like SharePoint, Salesforce, and Excel
- Availability during the scheduled hours of 7am-8pm CST, Monday to Friday
- How to Stand Out (Preferred Qualifications):
- Experience in dealing with prescription health insurance benefits
- Familiarity with program rollouts and operational improvement strategies
- Excellent communication skills for conducting meetings and reporting
#CallCenter #RemoteLeadership #Fortune500 #CareerOpportunity #ManagementExperience
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