Remote Customer Service Specialist ? $17.50/hour ? 1099 Contractor
Posted 2025-03-14Job details
Pay...
? From $17.50 an hour
Job type
? Contract
Shift and schedule
? 8 hour shift
? Weekends as needed
Location
REMOTE
BenefitsPulled from the full job description
? Paid training
? Referral program
? Work from home
Full job description
Job description
Customer Care Specialist (Voice, Chat, and Email). Must speak, read, and write in English.
TRAINING STARTS 9/16!!
Driven by our Passion for People, our Customer Care Specialists are keen on driving great customer experience. They provide client support via PHONE/CHAT, assisting with client inquiries, troubleshooting and general support. They respond to all client communication via phone or chat and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues.
Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners?we can?t resist the fun of working with people. Each connection, each relationship matters.
Training Start Date: Tuesday 9/16/24
? New Hire Orientation:
? Training: (12 DAYS): Tuesday 9/16 ? 10/1
? Between 9:00am ? 6:00pm EST
? Attendance MUST be at 100%
(5-Day work week): 8-hour shifts, weekends required.
(Availability for any 8-hour shift between 3:00pm ? 2:00am EST)
? Schedules cannot be negotiated.
Pay:
? Production pay is $17.50/Hour
? Training pay is $14.50/Hour
Qualifications:
? Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness
? Strong desire to be helpful and take ownership to resolve customer situations
? Excellent oral communication skills: clear diction, tone, and knowledge/use of proper grammar
? Positive outlook and enthusiastic attitude
? Conscientious team player
? Driven by delivering results
? Dependable and consistent, history of good attendance
? Naturally curious with an aptitude for learning and understanding quickly
? Ability to multitask by reading, typing, and navigating through applications while speaking to customers
? Prior customer service/troubleshooting experience preferred
POSITION RESPONSIBILITIES:
? Respond to client requests/inquiries via phone, including product purchases, service & quality inquiries, order status, product information, and general client support issues.
? Demonstrate high standards for quality service
? Keep up to date with product/procedural knowledge and assessing industry trends
? Work in tandem with the quality and training team to self-manage performance expectations
? Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development
? Maintain business acumen, courtesy, and professionalism when dealing with all client contacts
? Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
? Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
? Strict adherence to key performance indicators (KPI) as set by management.
? Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
? Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.
REQUIREMENTS:
? 2-3 years? experience in a business/professional environment; preferably in the service industry
? Comparable experience in an office environment encouraged
? Self-starter and ability to manage workload efficiently
? Exceptional written communication skills
? Demonstrate ability to deliver a high level of client service under high volume
? Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
? Professional, upbeat, and engaging oral and/or written communication
? Ability to develop relationships with clients, even in difficult situations
? Ability to advise and counsel clients in a quick and efficient manner
? Must be computer literate and internet savvy, e-commerce and online shopping experience preferred
? Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)
? Excellent Data Entry skills / 45-55 wpm minimum
? Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.
? Vacation blackout period applies during the holiday season and promotional periods
? Punctuality is essential
Equipment is NOT provided.
Work at Home Equipment:
? Macbook and Chromebooks are NOT allowed, only Windows based computers are compatible*
TECHNOLOGY REQUIREMENTS: Minimum PC Requirements
CPU Speed:
? Dual Core 1.2 GHz or better?
. Intel Core i3 or AMD Ryzen 3 or better
Hard Drive
? 40 GB or more of available space
? 100 GB or more of total space
Memory:
? 8 GB of RAM or better
Operating System:
? Windows 10 Professional (Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro )?
. Two (2) available USB 2.0 or greater ports
Minimum Monitor and Accessory Requirements:
Dual Monitors
? 1280 x 1024 (SXGA) screen resolution
? 1920 x 1080 (Full HD or 1080p)
? One monitor and one laptop OR 2 monitors
Minimum Internet Connectivity Requirements:
Standard Connection / Speed
? Must have Hard-wired connection (no wireless/WiFi)
? Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed
? Internet connection must not be shared with more than 3 devices in the same location.
Job Type: Contract
Pay: From $17.50 per hour
Expected hours: 32 ? 40 per week
Benefits:
? Referral program
? Work from home
Shift:
? 8 hour shift
Experience:
? Customer service: 1 year (Required)
? Retail sales: 1 year (Preferred)
? Call center: 1 year (Required)
Language:
? English (Required)
Location:
? Virginia (Required)
Work Location: Remote
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