Client Communication & Happiness Coordinator
Posted 2025-03-14About Us
All Care To You is a Management Service Organization providing our clients with healthcare administrative support. We provide services to Independent Physician Associations, TPAs, and Fiscal Intermediary clients. ACTY is a modern growing company which encourages diverse perspectives. We celebrate curiosity, initiative, drive and a passion for making a difference. We support a culture focused on teamwork, support, and inclusion. Our company is fully remote and offers a flexible work environment as well as schedules. ACTY offers 100% employer paid medical, vision, dental, and life coverage for our employees. We also offer paid holiday, birthday time off, sick time, and vacation time as well as a 401k plan. Additional employee paid coverage options available.
Job purpose
The Client Communication & Happiness Coordinator is responsible for providing administrative support for client meetings and reporting. This position will be a liaison between ACTY and our clients ensuring client happiness and satisfaction. This position is ideal for someone who is a strong communicator and team player.
Duties and responsibilities
? Post all client/provider facing reports to SharePoint and/or other submission locations.
? Review and alert MSO leadership of any issues with client facing reports.
? Maintain monthly and quarterly meetings with all clients. Schedule meeting reminders, follow-ups, and obtain RSVPs.
? Prepare agendas, minutes, and meeting materials. Coordinate with clients on agenda updates and additional items. Follow through with post-meetings tasks, i.e. implementing new strategic objectives, providing follow-up documentation and reporting around a particular subject, submitting honorariums, etc.
? Communicate all client related changes and updates company/department wide.
? Provide support to department leaders as needed.
? Be an internal and external facilitator between ACTY and clients to maintain and ensure customer happiness.
? Communicate good news, feedback, and reviews to increase customer and team satisfaction.
? Collaborate with a diverse team to provide exceptional customer service and support.
? Schedule and facilitate joint operations meetings with all health plans regularly including notifying internal staff to prepare issues to be addressed, and present at these meetings.
? Utilize your strong problem-solving skills to address challenges and find efficient solutions.
? Maintain confidentiality and adhering to the highest ethical standards in our extremely sensitive and private environment.
? Demonstrate excellent written and verbal communication skills in all interactions with internal and external stakeholders.
? Other duties and projects as needed.
Qualifications
? 1-2 years Healthcare Administration experience preferred
? 3 years Customer Service and Communication experience
? Proficiency using Outlook, Microsoft Teams, Zoom, Microsoft Office (including Word and Excel) and Adobe
? Detail oriented and highly organized
? Strong ability to multi-task, project management, and work in a fast-paced environment
? Strong ability in problem-solving
? Ability to self-manage, strong time management skills
? Ability to work in an extremely confidential environment
? Strong written and verbal communication skills
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
? 401(k) matching
? Dental insurance
? Employee assistance program
? Flexible schedule
? Flexible spending account
? Health insurance
? Life insurance
? Paid time off
? Vision insurance
? Work from home
Schedule:
? 8 hour shift
? Monday to Friday
Experience:
? Healthcare Administration: 1 year (Preferred)
Location:
? California (Preferred)
Work Location: Remote
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