Accounts Receivable Specialist-REMOTE

Job Summary: Responsible for executing accounts receivable duties within an assigned group of Sales Partners, including the collection of past due invoices and addressing challenges hindering payment from customers.

Essential Functions:
? Provide customer and sales partner service, resolving payment collection challenges.
? Respond to inquiries from customers and sales partners and communicate regarding unpaid accounts.
? Maintain detailed account notes in A/R Automation related to invoice collection.
? Report on past-due accounts/invoices to management upon request.
? Review account notes for unpaid invoices following established collection procedures.
? Manage a special exception listing for sales partner/customer matters outside standard collection procedures.
? Prepare statements and special letters upon customer/sales partner request.
? Generate collection letters and make calls to address overdue balances.
? Determine adjustments or write-offs within authority through A/R maintenance.
? Prepare credit memos for proposed adjustments and perform related data entry.
? Complete requests for credits and rebills, maintaining detailed account notes.
? Accept credit card payments via phone and issue receipts.
? Research payment disputes to ensure proper application per guidelines.
? Coordinate with Finance to verify customer tax-exempt information.
? Issue revised invoices and credit notes, acknowledge payments.
? Research unidentified checks, handle overpayments, and process refund check requests.
? Outline detailed actions taken and provide a plan for collecting outstanding balances.
? Collaborate with Credit & Collections Manager and Assistant Manager to adjust/write off balances.
? Discuss with Credit & Collections Manager & Assistant Manager regarding accounts needing collection.
? Adjust sales partner commissions based on factors affecting order value reduction.
? Perform other related duties as assigned.

Education and Experience:
? Specialized knowledge of credit and collection procedures.
? One to two years of customer relations and/or collection experience, preferably with accounting experience.
? Experience with SAP preferred

Competencies/Skills:
? Proficiency in basic Microsoft Office tools.
? Strong oral and written communication skills.
? Advanced mathematical abilities.
? Effective customer relations skills.

Physical, Mental and Environmental Requirements: ? Prolonged periods of deskwork and computer use. ? Ability to concentrate for extended periods and manage multiple tasks effectively. ? Work primarily indoors in a typical office environment, utilizing standard office equipment. ? Interaction with team members and customers in person, via phone, or email.

Certification Requirement: Industry certification at the CAS (Certified Advertising Specialist) level.

Supervisor Responsibilities: None

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