Telephonic Triage RN
Posted 2025-03-14Job Overview:
As a Telephone Triage Registered Nurse (RN), you will play a critical role in providing high-quality healthcare services remotely. You will assess patients' needs over the phone, provide medical advice, and direct them to appropriate levels of care. Your expertise in clinical assessment, communication skills, and empathy will ensure effective patient care and satisfaction.
Responsibilities: ? Patient Assessment: Conduct thorough assessments of patients' symptoms, medical history, and current condition over the phone to determine the appropriate course of action. ? Medical Advice: Provide accurate and timely medical advice to patients based on established protocols, clinical guidelines, and nursing judgment. ? Triage: Prioritize patient needs and determine the level of urgency for medical care, including recommending immediate emergency care, referring to urgent care, or advising self-care at home. ? Documentation: Maintain detailed and accurate documentation of patient interactions, including assessment findings, advice given, and recommended follow-up actions. ? Patient Education: Educate patients about their health conditions and treatment options. ? Quality Assurance: Adhere to established protocols, standards of care, and regulatory requirements to ensure the delivery of safe and effective telephone triage services. ? Professional Development: Stay updated on current healthcare practices, guidelines, and technology related to telephone triage nursing through ongoing education and training.
Qualifications: ? Education: Graduate of an accredited nursing program with a current unrestricted/unencumbered Registered Nurse (RN) license (Will need a multistate compact license in the state of permanent residence and an active California license. Upon hire will need to apply for other licenses as directed.) ? Experience: Previous experience in telephone triage, emergency nursing, or other relevant clinical settings preferred. Minimum 3 years experience working in a hospital setting. ? Clinical Skills: Proficient in clinical assessment, critical thinking, and decision-making in a remote environment. ? Communication: Excellent verbal and written communication skills with the ability to convey complex medical information clearly and compassionately to diverse populations. ? Empathy: Demonstrated ability to show empathy, compassion, and professionalism when interacting with patients experiencing medical concerns or distress. ? Technology: Comfortable using electronic records systems and other technology tools essential for remote patient care. ? Teamwork: Strong collaboration skills with the ability to work effectively as part of a telephonic triage team. ? Adaptability: Flexible and adaptable to changing priorities, workflows, and patient needs in a fast-paced environment. ? Ethics: Uphold ethical standards of nursing practice, patient confidentiality, and privacy in all interactions.
Extended Periods of Sitting and Computer Work/Phone Use: Perform duties requiring sitting at a workstation and using a computer/phone for extended periods (8+ hours) throughout the day to assess patient needs, document interactions, and provide medical advice.
Job Types: Full-time, Part-time
Job Types: Full-time, Part-time
Pay: $33.00 per hour
Benefits:
? 401(k)
? Continuing education credits
? Dental insurance
? Health insurance
? License reimbursement
? Paid time off
? Referral program
? Vision insurance
Medical Specialty:
? Emergency Medicine
? Occupational Medicine
Physical Setting:
? Telehealth
Supplemental Pay:
? Differential pay
? Overtime pay
Experience:
? Nursing: 3 years (Required)
License/Certification:
? Compact State Nurse License (Required)
? California State Nursing License (Required)
Work Location: Remote
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