Fulfillment Solutions Specialist (REMOTE OPPORTUNITY)

About the position

The Fulfillment Solutions Specialist at Regions Financial Corporation is responsible for initiating transactions for the bank's products and services through direct calls and referrals. This remote position emphasizes excellent customer service, achieving performance targets, and building client relationships while adhering to defined procedures and guidelines.

Responsibilities
? Opens and funds new accounts for customers via phone and internet channels
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? Provides excellent customer service and answers client questions within set standards
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? Advises customers on the full range of bank products and services
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? Achieves or exceeds monthly performance targets for quality assurance and efficiency
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? Utilizes inbound/outbound telephone techniques to build client relationships
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? Completes all required documentation to process customer transactions
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? Follows through on customer inquiries, requests, or complaints
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? Resolves issues promptly
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? Works under close supervision or defined procedures

Requirements
? High School Diploma or GED
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? One (1) year of experience in customer service/sales
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? Technical specifications for remote work: Download speed of at least 30 Mbps, Upload speed of at least 5 Mbps, Ethernet connection required

Nice-to-haves
? Experience in a contact center environment
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? Experience in banking and/or finance

Benefits
? Paid Vacation/Sick Time
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? 401K with Company Match
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? Medical, Dental and Vision Benefits
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? Disability Benefits
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? Health Savings Account
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? Flexible Spending Account
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? Life Insurance
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? Parental Leave
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? Employee Assistance Program
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? Associate Volunteer Program

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