Customer Service/Case Processor
Posted 2025-03-15Job Responsibilities
? Interact with customers by answering phone calls promptly, responding to emails within a timely manner
? Log detailed notes into company software as they are completed
? Make daily inbound and outbound calls
? Provide customers with updates when needed
? Update and maintain electronic customer records including contact details, issues, and resolutions
? Update billing information
? Analyze progress and set goals to improve customer satisfaction
? Participate in regular staff meetings, trainings, and report on any customer issues
? Assist team members when needed
? Resolve complaints and customer problems in an efficient and friendly manner
Job Skills & Qualifications
Required:
? Ability to work in office (this is not a remote position)
? High school diploma or equivalent
? Ability to comfortably sit for long periods of time
? Attention to detail
? Strong interpersonal skills
? Strong organizational skills
? Computer proficiency
? Problem-solving ability
? Ability to resolve conflict and de-escalate customer issues
? Ability to multi-task and meet deadlines
? Bilingual
Preferred
? Previous customer service experience
? Sales experience
? Bilingual
Job Type: Full-time
Job Type: Full-time
Pay: $17.00 - $18.50 per hour
Expected hours: 40 per week
Benefits:
? Dental insurance
? Health insurance
? On-the-job training
? Paid time off
? Vision insurance
Shift:
? 8 hour shift
? Day shift
Experience:
? Customer service: 1 year (Required)
Language:
? Spanish, Russian (Required)
Work Location: In person
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