Accounts Receivable Support Representative

Description:
? Manage a portfolio of delinquent accounts, ensuring timely collection of payments.
? Negotiate payment arrangements with customers while adhering to company policies.
? Track and document customer interactions and payment commitments.
? Provide guidance and support to junior staff in handling complex collection cases.
? Collaborate with other departments to resolve billing disputes and clarify account status.
? Maintain accurate and up-to-date records of collection activities.
? Implement strategies to increase the effectiveness of the collection process.

Requirements: ? High School Diploma or GED ? Minimum of 3 years of relevant experience in collections, customer service, Banking or a related field. ? Proven experience in collections or accounts receivable with a solid track record of managing overdue accounts. ? Proficiency in using customer management software and familiarity with Microsoft Office Suite ? Experience with negotiation and conflict resolution in a customer-facing environment. ? Knowledge of collections regulations, such as the Fair Debt Collection Practices Act (FDCPA). ? Experience in a call center or high-volume collections environment. ? Experience with Oracle, Sunrise, Webcollect.

Benefits:
? Inclusive culture with associate-led Business Resource Groups
? 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
? Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

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