Consumer Service Operations Professional

Are you a customer-centric professional looking for a rewarding career opportunity? Humana is seeking a dedicated and knowledgeable Consumer Service Operations Professional to join our growing team. In this role, you will play a crucial role in providing exceptional service to our valued members and ensuring their needs are met with the highest level of quality. If you are passionate about making a positive impact in people's lives and possess strong communication and problem-solving skills, we want to hear from you! Join us in our mission to help our members achieve their best health and well-being.

Provide excellent customer service to Humana members by addressing their inquiries, concerns, and needs in a timely and professional manner.

Act as the first point of contact for members, actively listening to their needs and providing appropriate solutions and resources.

Utilize strong communication skills to effectively relay complex information to members, ensuring they have a clear understanding of their benefits and services.

Demonstrate a deep understanding of Humana?s products, services, and policies to accurately address member inquiries and resolve issues.

Collaborate with cross-functional teams to ensure a seamless and positive member experience.

Continuously enhance knowledge and skills through training and development opportunities to maintain a high level of expertise in the healthcare industry.

Maintain detailed and accurate records of member interactions, ensuring confidentiality and compliance with HIPAA regulations.

Identify and escalate any potential issues or concerns to the appropriate teams to ensure timely resolution and member satisfaction.

Act as a brand ambassador for Humana, promoting our values and mission to improve the health and well-being of our members.

Embrace a customer-centric mindset and proactively seek opportunities to improve processes and enhance the member experience.

Humana is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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