Banking Core System Support Specialist

About the position

The Banking Core System Support Specialist at The Washington Trust Company is responsible for providing support to the Operations team by assisting end users, managing system configurations, and ensuring compliance with business priorities. This role involves troubleshooting system issues, implementing updates, and maintaining documentation to enhance operational efficiency and customer service.

Responsibilities
? Setup new deposit products and make required DNA configuration changes as approved by appropriate committees and business lines.
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? Assist with the planning and implementation of DNA releases/updates, testing, and related communications.
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? Review system release documentation to determine potential impacts.
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? Troubleshoot DNA and other Fiserv related product/system issues.
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? Use Fiserv's service ticket system to log requests and problems, manage case workload.
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? Assist various business lines with system related issues.
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? Process monthly statements and coordinate the scheduling of special system requests.
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? Add/remove DNA security authorizations in DNA system.
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? Add/remove employees in various Bank systems (WITS, LoansPQ, Fedline, various FIS systems, Positive Pay - Tellers, JackHenry).
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? Analyze and develop current and proposed DNA Datacenter procedures and forms for efficient and effective operations.
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? Keep all policy, procedure, and other DNA related documents current.
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? Review printout of jobs for quality assurance and provide quality control oversight as designated.
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? Assist with the Business Continuity and Disaster Recovery planning adherence.
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? Meet all compliance requirements (i.e. SOX, FDIC and audit).

Requirements
? Detail-oriented with strong analytical skills.
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? Experience with DNA and Fiserv systems.
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? Ability to troubleshoot and resolve system issues effectively.
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? Strong communication skills to assist end users and coordinate with various business lines.
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? Knowledge of compliance requirements such as SOX and FDIC.

Nice-to-haves
? Experience in banking operations or financial services.
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? Familiarity with project management methodologies.
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? Previous experience in a customer service role.

Benefits
? Hybrid on-site remote work schedule.

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