Shared Health - Director Service Operations

About the position

The Director of Service Operations at BlueCross BlueShield of Tennessee (BCBST) is a pivotal role responsible for setting performance standards that align with the organization's goals. This position involves coaching teams to achieve these performance objectives while providing mentoring and professional development opportunities within the department. The Director will be tasked with developing and implementing procedures that ensure effective service delivery for both internal and external customers, maintaining compliance with established standards and contractual obligations, and actively monitoring customer satisfaction levels. In addition to operational oversight, the Director will provide critical feedback to the organization regarding operational outcomes, effectiveness, and efficiencies. This role is essential in ensuring that projects and initiatives aimed at process improvement are successful, thereby enhancing the overall service delivery framework of the organization. The Director will work closely with various stakeholders to foster a culture of continuous improvement and operational excellence. The ideal candidate will possess a strong background in healthcare operations, with a focus on leadership and managerial responsibilities. This role requires a strategic thinker who can navigate complex operational challenges while driving team performance and customer satisfaction. The Director will also play a key role in shaping the future of service operations at BCBST, contributing to the organization's mission of promoting health and wellness in the community.

Responsibilities
? Setting performance standards to meet goals of the organization.
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? Coaching team(s) to achieve performance goals and objectives.
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? Providing mentoring and professional development for the department.
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? Developing procedures and policies to enhance and improve operational processes.
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? Developing and implementing procedures to deliver effective service for internal and external customers.
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? Ensuring compliance with standards and contractual obligations.
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? Monitoring customer satisfaction levels.
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? Providing feedback to the organization regarding operational outcomes, effectiveness, and efficiencies.
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? Ensuring project and initiatives for process improvement are successful.

Requirements
? Bachelor's Degree or equivalent work experience required.
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? 10 years of progressively responsible leadership/managerial experience in a healthcare related field is required.
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? Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability.
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? Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
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? Must be a team player, be organized, and have the ability to handle multiple projects.
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? Excellent oral and written communication skills.
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? Strong interpersonal and organizational skills.

Nice-to-haves
? Medicare Implementation and Operations experience preferred.

Benefits
? Remote-first work environment with flexibility in work location.
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? Relocation benefits for applicants moving to Chattanooga, TN.
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? Professional development opportunities.
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? Health and wellness programs.

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