Bilingual Claims Customer Service Representative (Auto Insurance)

SUMMARY: Ensures delivery of excellent customer service over the phone by providing professional and efficient communication and processing. First point of contact for the claims department.

DUTIES AND RESPONSIBILITIES:

? Manages large quantities of inbound/outbound calls in a timely manner.

? Inputs new claims into claims system that are reported via telephone and online reporting.

? Identifies callers? needs, clarifies information, researches every issue, and resolves call if appropriate.

? Identifies calls that need adjuster attention, transfers to adjuster, and escalates calls when appropriate per company standards.

? Provides excellent customer service to insureds, claimants, attorneys, and other callers.

? Responsible for appropriately handling the claims department e-mail.

? Assists claims management with various tasks and projects.

? Responsible for appropriately handling the claims document queues.

? Ensures current and complete documentation of claim notes.

? Assists and backs up other customer service representatives as needed.

? Meets personal/team qualitative and quantitative targets.

? Appropriately handles all inbound mail received.

? Performs other related duties as assigned by management.

QUALIFICATIONS:

? Bilingual

? Prior auto insurance experience preferred

? High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

? Computer skills required: Microsoft Office, efficient typist.

? Able to work set schedule Monday - Friday ,11 AM to 8 PM

Job Type: Full-time

Pay: $17.00 per hour

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Employee assistance program
? Health insurance
? Life insurance
? Paid time off
? Referral program
? Vision insurance

Schedule:
? 8 hour shift
? Monday to Friday

Experience:
? auto insurance: 1 year (Preferred)
? Customer service: 1 year (Preferred)

Language:
? Spanish (Required)

Work Location: Remote

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