Work-at-Home Customer Service Representative Job Openings (Full-Time)
Posted 2025-03-14Employer Industry: Business Process Outsourcing (BPO) and Customer Service
Why Consider This Job Opportunity
? Competitive base pay with additional variable bonuses and contest incentives
? Comprehensive health benefits available for full-time employees after 90 days
? Paid Time Off (PTO) and paid holidays to promote work-life balance
? Opportunities for career growth and internal promotions within the organization
? Fun and engaging work environment with a casual dress code
? MCI provides necessary equipment for remote work
What To Expect (Job Responsibilities)
? Handle inbound customer inquiries and troubleshoot basic technical issues
? Listen to customers to understand their needs and resolve issues effectively
? Utilize systems and technology for account management tasks
? Recognize sales opportunities and apply sales skills to upgrade services
? Ensure first call resolution through problem-solving and effective call handling
What Is Required (Qualifications)
? Must be 18 years of age or older
? High school diploma or equivalent
? Excellent organizational, written, and oral communication skills
? Ability to type swiftly and accurately (20+ words per minute)
? Basic knowledge of Microsoft Office Suite and Windows operating system
How To Stand Out (Preferred Qualifications)
? Previous experience in a customer service role or call center environment
? Strong aptitude for conflict resolution, problem-solving, and negotiation
? Proven ability to thrive in a fast-paced and dynamic work environment
? Experience with remote work setups and home office management
#CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits #BPO
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