Customer Success (API + Hospitality experience must)

About The Role

Our client is a leading provider of innovative property management solutions designed for the hospitality and vacation rental industries. Their platform integrates cutting-edge hardware and software, offering keyless entry, automation tools, and seamless property management to enhance operational efficiency and guest experience.

Job Summary

Our client is seeking a proactive and client-focused Customer Success Manager with a strong background in SaaS, hospitality, or proptech industries. The ideal candidate will possess expertise in API integration, upselling, and cross-selling. They will act as a trusted advisor to clients, ensuring their success while identifying opportunities to expand the value of the company?s offerings.

Key Responsibilities
? Client Engagement: Serve as the primary point of contact for clients, building and maintaining strong relationships.
? API Integration: Assist clients in seamlessly connecting and utilizing APIs for their property management needs.
? Upselling and Cross-Selling: Identify and promote additional solutions to existing clients to enhance their operations.
? Onboarding and Training: Guide clients through the onboarding process, ensuring they understand and maximize the platform?s offerings.
? Support Visits: Occasionally visit client locations to provide hands-on support, training, and relationship-building.
? Feedback Loop: Collaborate with internal teams to provide client feedback and influence product development.

Qualifications
? Minimum 2 years of professional experience, with at least 1 year in a SaaS environment.
? Proven experience in API integration and technical troubleshooting.
? Strong track record of upselling and cross-selling within a B2B environment.
? Experience in the hospitality software, property technology, or similar industries.
? Excellent interpersonal and communication skills with a client-first approach.
? Willingness to travel occasionally to client locations.Preferred Skills:
? Familiarity with property management software or IoT-based solutions.
? Strong problem-solving skills and a knack for understanding client needs.

Compensation And Benefits
? Commissions: Earn commissions on successful upsells and cross-sells.
? 401(k) Plan: Available after full-time conversion.
? Health Benefits: Comprehensive health, dental, and vision insurance plans.
? Other Perks: Access to wellness programs and professional development opportunities.

Skills: training,property management software,problem-solving,onboarding,b2b,integration,upselling,iot-based solutions,api,saas,api integration,client relationship management,communication skills,property management,hospitality,client engagement,cross-selling,technical troubleshooting,interpersonal skills

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