Associate IT Client Support Specialist PART TIME

About the position

As a Part Time Associate IT Client Support Specialist with HCA Florida Capital Hospital, you will play a crucial role in providing technical support to end users within a 24/7 contact center environment. This position involves handling basic incident resolution and requests reported to the IT Service Desk for all HCA organizations. Your responsibilities will include initial assessment, triage, research, and resolution of basic incidents and requests related to application software products and infrastructure components. This role is designed for individuals who are enthusiastic about technology and customer service, and who are eager to contribute to a healthcare organization dedicated to community service and employee development. In this position, you will be expected to provide technical support to end users, which includes troubleshooting, diagnosing, and repairing end user systems. You will collect information through constructive customer conversations and utilize all available support tools and staff to resolve issues effectively. The role requires a commitment to high-quality service and the ability to work various shifts, including nights, weekends, and holidays, as part of a dedicated team. HCA Florida Capital Hospital is committed to investing in its employees, providing them with the tools and resources necessary for success. As part of the Parallon family, you will have the opportunity to unlock your potential and grow within a leading healthcare provider that values diversity and inclusion.

Responsibilities
? Provide technical support to the end user
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? Provide troubleshooting, diagnosis, and repair for end user systems
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? Collect information through constructive customer conversation
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? Access all available support tools and staff to resolve issues

Requirements
? Experience with call center techniques
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? Competency in call center tracking tools
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? Prior experience supporting customers in the use of application software
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? Proficiency in using support software tools
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? Mobile device support experience
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? Apple product support experience
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? Strong understanding of HCA security-related procedures
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? Understanding of Healthcare technology industry
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? Basic network troubleshooting and support experience
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? General desktop support experience

Nice-to-haves

Benefits
? Comprehensive medical coverage
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? Dental and vision benefits
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? Life and disability coverage
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? Flexible spending accounts
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? Supplemental health protection plans
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? Auto and home insurance
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? Identity theft protection
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? Legal counseling
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? Long-term care coverage
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? Moving assistance
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? Pet insurance
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? Free counseling services
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? 401(k) Plan with a 100% match
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? Employee Stock Purchase Plan
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? Family support through fertility and family building benefits
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? Referral services for child, elder and pet care
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? Consumer discounts
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? Education assistance
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? Colleague recognition program
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? Time Away From Work Program
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? Employee Health Assistance Fund

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