Service Advisor

What To Expect Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you. What You'll Do <li>Answer phone calls, emails, and drive ins to address any customer concern with the highest level of response and attention</li><li>Return missed phone calls, email in no less than 5 minutes</li><li>Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention</li><li>Accurately record issues and data into Dealer Management System. Attention to detail critical</li><li>Conduct Transactions w/ system; walk customer through correction and provide summary</li><li>Communicate estimated completion time, regular updates and follow through on each customer vehicle</li><li>Coordinate the detail of every vehicle prior to delivery</li><li>Coordinate the delivery time or pick up with each customer</li><li>Follow up with customer on services provided; ensure they are satisfied with the work performed </li>What You'll Bring <li>Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles</li><li>Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment</li><li>Understanding of basic automotive techniques related to repair and servicing of automobiles</li><li>Ability to follow oral and written instructions with attention to detail</li><li>Willingness to learn new and innovative automotive technologies</li><li>Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public</li><li>Perform detailed daily record keeping and reporting</li><li>Effectively handle multiple priorities, organize workload, and meet deadlines</li><li>Work in a team-based environment and achieve common goal</li><li>Dealer Management System(s), Outlook, and MS Office</li><li>Must have a valid driver?s license </li>Benefits Compensation and Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: <ul><ul><li> Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction</li><li> Family-building, fertility, adoption and surrogacy benefits</li><li> Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution</li><li> Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA</li><li> Healthcare and Dependent Care Flexible Spending Accounts (FSA)</li><li> LGBTQ+ care concierge services</li><li> 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits</li><li> Company paid Basic Life, AD&D, short-term and long-term disability insurance</li><li> Employee Assistance Program</li><li> Sick and Vacation time (Flex time for salary positions), and Paid Holidays</li><li> Back-up childcare and parenting support resources</li><li> Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance</li><li> Weight Loss and Tobacco Cessation Programs</li><li> Tesla Babies program</li><li> Commuter benefits</li><li> Employee discounts and perks program</li></ul></ul>

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