Front Desk - Insurance Verification Specialist

Job Summary

Full Time: Mon-Fri 8am - 5pm

Health Benefits

Competitive Pay

401-K

Front Desk - Insurance Verification Specialist

The insurance verification specialist ensures that patients' health care benefits cover required procedures. They contact a patient's insurance company to verify coverage levels and work with individuals to educate them on their benefits information. This position is located in our corporate office in a call center setting.

Administrative

Maintain excellent phone etiquette and tone

Verify insurance information for new patients and referrals

Handle payments for services not covered by insurance

Update insurance information for existing patients

Call to obtain pre-authorization for recommended services and procedures

Explain to patients what their financial responsibilities will be

Inform relevant clinical staff about denials

Answer questions related to billing and insurance

Fill our documentation required for billing

Demonstrates initiative and responsibility

Detail oriented

Adheres to ethical principles

Time Management

Prioritizes and can perform multiple tasks

Adapts to change

Attends all team meetings and mandatory in-service training/education

Legal

Maintains confidentiality and documents accurately

Uses appropriate guidelines for releasing patient information

Practices within the scope of education, training and personal capabilities

Maintains awareness of federal and state health care legislation and regulations; OSHA, HIPPA, and CLIA

Communication

Recognizes and respects cultural diversity

Adapts communication to individuals ability to understand

Uses professional, pleasant telephone technique

Uses medical terminology appropriately

Treats all patients with compassion, empathy, and mutual respect

Works as a team player

Treats all staff in a professional and respectful manner

Projects a professional manner and image

Consistent attendance and punctuality

Adherence to time clock procedures

Core Competencies

Efficiency

Attention to details

Organized

Punctual

Takes initiative/Proactive

Team Player

Honesty/Integrity

Flexible

Calm under pressure

?A Doer?/Persistence

Problem solver/Strategic thinking/Creativity

Analytical skills

Clear and concise communication/Listening skills

Quick Learner/Intelligence

Follow through on commitments

Enthusiastic/Friendly/ Positive attitude

Openness to advice and constructive criticism

Strong work ethic

Bilingual preferred

Job Type: Full-time

Salary: From $14.00 per hour

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Employee discount
? Health insurance
? Life insurance
? Paid time off
? Retirement plan
? Vision insurance

Schedule:
? 8 hour shift
? Monday to Friday

Education:
? High school or equivalent (Preferred)

Experience:
? Customer service: 1 year (Preferred)
? Insurance verification: 1 year (Preferred)
? Computer skills: 1 year (Preferred)

Work Location: In person

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