Health Insurance Verifications Representative

Description:
? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients
? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics
? Review patient insurance claims
? Utilize online insurance portals to verify patient benefits
? Develop a holistic understanding of patient insurance plan details
? Update the patient?s deductible, copay, and coinsurance data in clients' billing system when inaccurate
? Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
? Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
? Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere
? Participate in all mandated internal and external training and/or seminars
? Get to know, understand, and comply with TaskUs? policies and procedures

Requirements: ? 1+ years in a prior medical billing or insurance verification role ? Strong knowledge of deductible and out-of-pocket max types and determining their status and applicability ? Familiarity with different insurance payer types and navigating insurance portals ? Experience with multiple platforms is ideal and the ability to use multiple systems connected to insurance panels is required ? Experience with HIPAA and compliance-sensitive environments ? Must be able to multitask to make effective use of various online resources and platforms ? Must adhere to regulatory requirements to protect patient safety ? Must adhere to client processes to prevent risk to patient care and to provide the ideal patient experience ? Strong deductive reasoning and inference to understand a patient?s claim history ? Sharp attention to detail and ability to decipher mental health coverage vs other insurance plan benefits ? Intellectual curiosity and desire to develop expertise in insurance verification ? Proactive learner and active communicator when in need of assistance ? Ability to work independently, while self-motivating to meet targets for accuracy and productivity ? Coachable with grown mindset: able to incorporate manager feedback and improve overall output

Benefits:
? Competitive salary
? Great benefits package
? Professional growth opportunities with the chance to learn from many different functions
? A fun and inclusive workplace

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